Raut is operated by Tari Africa Platforms Limited, Nairobi, Kenya. Everything below reaches the same inbox — phinetechltd@gmail.com — so if the buttons do not work on your device, write to that address directly.
Problems signing in, data that looks wrong, a sync that will not clear, or anything else about how the platform behaves.
Telling us the company, the account email and what you were doing at the time is usually enough for us to find it in the audit trail. The button prefills those prompts.
Email supportYou can ask us to delete personal data held about you. Use the button below and fill in the details it prefills, so we can find the right records without a round of questions.
One thing to know first. Most personal data in Raut belongs to the business that uses it — your employer, or the supplier whose rep visits your shop. They are the data controller and we are the processor, so for their records we must forward your request to them and act on their instruction. We will tell you when we have done that. Going to them directly is usually faster.
Some records cannot be deleted outright: invoices, payments and other accounting entries carry their own statutory retention period. Where that applies we will say so, and restrict the data instead of erasing it.
Request data deletionWe acknowledge requests within 7 days and aim to resolve them within 30 days, which is the period the Kenyan Data Protection Act 2019 allows. If a request is complex and we need longer, we will tell you why before that period is up.
If you are not satisfied with how we handle it, you may complain to the Office of the Data Protection Commissioner of Kenya.
What we collect and why is set out in the Privacy & Cookies notice.
